Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. We do not knowingly collect or process data about children.
We collect information from various places including forms used during the registration process, any e-mails between us or any information you send us. We minimise the data we hold about you and will only keep it for up to 6 months after you cease to be a client, unless there is a legal obligation to retain something for longer (e.g. invoice details). We do this to allow you the opportunity to return to us as a client within a reasonable time and to allow you the ability to request a copy of your data immediately after our services to you finish. We only store general category information such as;
We use this information in several ways, for example:
All our data is stored within the European Economic Area
During the billing process your credit/debit card details are processed directly with Stripe, Inc. a payment processing gateway who have their own privacy policy (https://stripe.com/gb/privacy)
We do not store any payment card information ourselves.
The flexibility of our service means you can send us potentially any form of data imaginable, we store that data to allow you review it and report on it but we will never use that data for any purposes other than those mentioned in out Terms of Service
We will, using industry best practices, keep your data secure and maintain its confidentiality, integrity and availability. We will also review and discuss any contracts that you wish to implement with us prior to us processing this category of data.
All our data is stored within the European Economic Area, in general, we do not transfer personal data outside the EAA. The personal data that we hold is used in either your or our legitimate, this includes the order process, invoicing, support and general enquiries.
Mailhub, in its sole discretion, has the right to suspend or terminate your account and refuse any and all current or future use of the Service, for any reason at any time. Such termination of the Service will result in the deactivation or deletion of your Account or your access to your Account, and the forfeiture and relinquishment of all Content in your Account. Mailhub reserves the right to refuse service to anyone for any reason at any time.
If we sell or buy any business or assets, those entities may gain access to your data We may disclose your data if we have a legal duty to disclose or share it in order to comply with any legal obligation, or in order to enforce or apply our Terms of Service (https://www.mailhub.sh/legal/terms-of-service) and other agreements, or to protect the rights, property, or safety of Reunit S.A (Mailhub), our customers or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.
You have the right to be informed about the collection and use of your personal data, this privacy policy informs you of our purposes for processing your personal data, our retention periods for that personal data, and who it will be shared with.
You have the right to access your personal data and supplementary information and can do so through our services or you can request a copy by emailing help@mailhub.sh
You have the right to have inaccurate personal data rectified, or completed if it is incomplete and any requests of this nature should be emailed to help@mailhub.sh
You have the right to have personal data erased, this right is not absolute and only applies in certain circumstances. Any requests should be emailed to help@mailhub.sh and we will respond within one month.
You have the right to request the restriction or suppression of your personal data, this is not an absolute right and only applies in certain circumstances. Any requests should be emailed to help@mailhub.sh and we will respond within one month.
You have the right to move, copy or transfer personal data easily from our services to another service in a safe and secure way, without hindrance to usability. Data portability requests should be emailed to help@mailhub.sh
Any objection to the processing of your data will require us to stop processing the personal data unless we can demonstrate compelling legitimate grounds for the processing, which override your interests, rights and freedoms or the processing is for the establishment, exercise or defence of legal claims and enforcement of our terms of service (https://www.mailhub.sh/legal/terms-of-service) Any objections should be emailed to help@mailhub.sh
We do not automatically profile any personal data
It is strictly forbidden to use our services for the transmission of emails with fraudulent, deceptive, or malicious intent, including, but not limited to, phishing, scamming, or any endeavors meant to deceive or harm recipients. We maintain vigilant monitoring practices to detect such activities. Should we identify or be alerted to potential misuse, an immediate review will be initiated. Users found breaching this policy may face immediate suspension or termination of their account. In the event of such violations, any ongoing or pre-paid subscriptions will not be subject to refund. Furthermore, we reserve the right to engage in legal proceedings against users for any damages or repercussions resulting from their activities and to report such activities to the appropriate law enforcement entities.
Our core business operations do not require us to have a Data Protection Officer or an EU Representative for GDPR, however, should you have any data protection queries you can get in touch by emailing help@mailhub.sh Our registered address is 30, route de Mondorf L-5552 Luxembourg
Any changes we may make to our Privacy Policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. Please check back frequently to see any updates or changes to our Privacy Policy.
